Privacy Policy

(UK GDPR & Data Protection Act 2018)

1. Who’s the controller & how to contact us

• Controller: Tyrone Van Man Ni

• Trading as: Eipic Removals and Storage
  Registered address: Cookstown Enterprise Centre, Derryloran Industrial Estate, Sandholes Road, Cookstown, BT80 9LU, United Kingdom
  Correspondence address: same as above
  Telephone: +44 (0)7900 733 318
  Email: eipicremovals@gmail.com
  Website: eipicremovals.co.uk
  Representative / Data Protection Contact: Data Protection Officer – Dane McGrath
  Supervisory authority: Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. You may contact the ICO via ico.org.uk if you are concerned about our handling of your personal data.

2. What we collect

• Identity & contact: name, addresses, emails, phones.

• Move details: addresses, property access, parking permits, inventories, photos you supply for quotes.

• Payments: transaction references (we don’t store full card details).

• Communications: emails, call notes/recordings (if we record), web form submissions, chat.

• Operational data: signatures, delivery notes, job photos, telematics (vehicle location/time), CCTV at our premises/vehicles (for security and claims).

• Marketing preferences.

3. How we get it
Directly from you (web forms, calls, in-person), estate agents or referrers with your consent, and publicly available sources (for business customers only).

4. Why we use your data (lawful bases)

• To provide our services & contract performance (quotes, surveys, removals, packing, storage, billing, customer service).

• Legitimate interests (run our business, protect property, prevent fraud, training/quality, network & information security, defending claims).

• Legal obligations (tax/accounting, health & safety, insurance regulatory).

• Consent (optional marketing by email/SMS; cookies where required). You can withdraw consent anytime.

5. Marketing
We’ll only send email/SMS marketing with your consent or where permitted for existing customers (soft opt-in). You can opt out in every message.

6. Sharing your data

• Operational partners: vetted subcontractors, survey platforms, IT/cloud providers, storage sites, shipping/overseas agents, insurers/underwriters/brokers, payment processors, ADR bodies (e.g., FHIO if a dispute is escalated), and professional advisers.

• Legal/compliance: police, HMRC, courts where required by law.
  We require processors to protect your data under written contracts.

7. International transfers
Where an international move needs overseas agents, we’ll transfer data as necessary using appropriate safeguards (UK Addendum to SCCs, IDTA, or derogations where strictly necessary for your contract).

8. Retention
We keep:

• Job & billing records: 6 years from final invoice (tax/claims).

• Claims/incident files: up to 6 years (or longer if litigation is ongoing).

• CCTV: 30–90 days typical, unless needed longer for incidents.
  We minimise retention to what’s necessary.

9. Your rights
Access, rectification, erasure, restriction, portability, objection (including to direct marketing), and to withdraw consent. You also have rights re: automated decisions (we don’t do automated decision-making that has legal or similarly significant effects). Learn more via UK Government/ICO guidance.

10. Security
We use appropriate technical and organisational measures (access controls, encryption in transit where possible, role-based access, staff training, vendor due diligence). No system is perfect, but we work to the UK GDPR data-protection principles (lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity & confidentiality, accountability).

11. ADR & complaints
If a dispute is escalated to an ADR body (e.g., FHIO), we’ll share only necessary data about your move/claim to resolve the complaint. You can complain to the ICO at any time.

12. Contact & updates
Questions? [privacy email - as above]. We’ll update this Policy when needed and post the revision date here.